FAQ’s

Frequently Asked Questions

Most of the general information regarding Removals and Storage can be found throughout our website. However there are some frequently asked questions which you may find useful.

faq storage boxes

 

Removals

How soon should I book a removal?

As soon as you have “Sold” your property, contact us so that we can arrange a free visit to explain and provide a competitive quote for your removal.

We can then discuss a proposed removal date so that we can schedule your date into our removal diary. Having said this, we will always do our best to accommodate your move even at short notice subject to van availability.

When do I need to pay for my removal?

We require a £100.00 scheduling deposit, followed by the balance being paid 7 days before the removal date. We accept BACS, cheques, debit and credit cards.

Storage

How much is storage and when do I pay?

Storage is priced on size on a monthly basis, payable in advance. Many of our customers set up a regular monthly payment, or if you are not sure how long you will require storage you can pay as you go.

How much is insurance if my goods are placed in your storage warehouse?

The cost of insurance is £4.00 per month for £2000.00 of cover, and goes up depending on the level of cover that is right for you.

Do you charge storage access fees?

If you need to retrieve odd items from our secure warehouse, this can be arranged by appointment with our storage manager. There is a minimum charge of £35.00 and this goes up based on an hourly rate for our team to unpack and repack your stored items.